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New Homes Ombudsman Details Announced

Updated: Jan 15, 2021

As pressure increases for UK housebuilders to focus more on quality rather than quantity, the Housing Secretary has announced details of the New Homes Ombudsman, which will be enforced as soon as possible. The responsibility of the Ombudsman is simple - protect homeowners against rogue developers. All developers will be required to belong to the Ombudsman, which will be independent of the industry and free to consumers.

"It's completely unacceptable that so many people struggle to get answers when they find issues with their dream new home. That's why the Ombudsman will stop rogue developers from getting away with shoddy building work and raise the game of housebuilders across the sector."

Robert Jenrick MP - Housing Secretary

Where people are in dispute with developers, the new ombudsman will act independently to resolve any issues and have the power to;

- Instruct developers to improve their service

- Prevent developers from undertaking work

- Implement & publish reasons for the expulsion of a developer

- Make recommendations to settle disputes, providing timescales

- Request apologies and explanations from developers

This is the latest policy from the government to have better quality homes built across the UK.


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