In today's fast-paced world, customer support is the cornerstone of successful businesses. This is why we introduced our service cycle, which follows our customers through initial demonstration, training, and finally our on-site support.
Once Protectapeel has been applied to your project, our Application Technician will visit your site to ensure you are happy with the protective coating and will also check the film thickness. A small sample of the coating will be sent to our lab to test if the film thickness is correct, making sure you have the best possible experience of Protectapeel.
Effective customer support is a journey, not a destination. We are committed to excellence in customer service and prioritise continuous improvement and actively seek feedback from our customers. Here are just a few reviews we have had regarding our customer service;
“I COULDN'T BE HAPPIER WITH THE OVERALL CUSTOMER SERVICE, IT HAS BEEN OUTSTANDING” Justin Broom, Installation Manager | Yuanda
“THE PRODUCT AND THE CUSTOMER SERVICE HAS BEEN GREAT” Josh Gardner, Purchasing Manager | Metclad
“AFTER SALES SUPPORT FROM SPRAYLAT HAS BEEN FANTASTIC” Tony Townsend, Project Manager | APW Glazing Ltd
“WE ARE HAPPY WITH THE PRODUCT AND THE SERVICE FROM SPRAYLAT SO FAR, GIVING US GUIDANCE AND SUPPORT ON BOTH THE PRODUCT AND THE EQUIPMENT” Meng Wen, Project Manager | McMullen Facades Ltd
“THE CUSTOMER SERVICE EXCEEDED MY EXPECTATIONS. THE REPRESENTATIVE WAS NOT ONLY HELPFUL BUT ALSO TOOK THE TIME TO EXPLAIN THINGS THOROUGHLY, INCREDIBLY HELPFUL, PATIENT, AND WENT ABOVE AND BEYOND TO SOLVE MY ISSUES PROMPTLY. IT'S RARE TO FIND SUCH DEDICATED AND CUSTOMER-CENTRIC SERVICE THESE DAYS. THANK YOU FOR YOUR EXCELLENT SUPPORT!” George Grab, Project Manager | Charter Facades Ltd